Payment and insurance options

Fees and payment

Payment is required at the time of treatment or on collection of your pet after hospitalisation. We will happily provide a written estimate of the probable costs of the cause of treatment, but please bear in mind that any estimate given can only be approximate – often a pet’s illness will not follow a conventional course. In the case of pet insurance claims please be aware that it is your responsibility to settle your account and then reclaim the fees from your insurance company. To help this process run smoothly we have produced a Guide to Insurance Claims which can be accessed here.

If, for any reason, you are concerned about proposed costs of treatment or are unable to settle your account as specified we ask you to discuss the matter as soon as possible with a member of staff.

For further information please read our Terms and Conditions.

Pet insurance

We strongly recommend that all pet owners consider pet insurance. It can provide for the unexpected expense, such as a road traffic accident or poisoning, as well as help out with the financial demands of long term conditions, such as some skin diseases and heart problems.

You may be surprised to hear that you are more likely to claim on your pet insurance than your car or household policies (Allianz Insurance plc). In fact, in our experience if you don’t need to claim on your pet insurance you really are very lucky indeed!  It’s important to be aware that not all pet insurance is the same. Some policies limit the amount of time or money that you can claim for so don’t just shop around on price alone.

Finding your way through the small print can be confusing so several staff members at Croft Veterinary Centre have put together some thoughts on Potential Pitfalls of Pet Insurance which can be accessed here.

Petplan’s Covered for Life®

At Croft Veterinary Centre we recommend Petplan’s Covered for Life® insurance for the following reasons:

  • Petplan’s Covered for Life® policies guarantee your veterinary fees cover is renewed each year no matter how often you claim (providing you renew your policy each year with no break in cover).
  • Petplan doesn’t place exclusions at renewal on their Covered for Life® policies so on-going conditions such as eczema continue to be covered year after year.
  • Petplan won’t increase your premium or excess just because you make a claim.
  • Petplan is a pet insurance specialist so they understand pets and work closely with vets, charities and breeders.

Click here to find out more about the different types of pet insurance available.

Why not try before you buy? For 4 weeks free Petplan insurance simply click here.

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Petplan is a trading name of Pet Plan Limited and Allianz Insurance plc. Croft Veterinary Centre is an Appointed Representative of Pet Plan Limited and is not a part of the Allianz (UK) Group.

Register your pet today

To register your pet with Croft Vet Centre is as simple as completing an online form. Just click on the Register now button below and complete the relevant fields about yourself and your pet.