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Vet Consultations

Information about consultations and appointments

We run an appointment system for our veterinary consultations with 10 minute appointments, or double appointments as needed.

Simply give us a phone call and we will try to see unwell animals on the same day or as soon as possible. If we haven’t seen your pet before we will first need to register them – this can be done over the phone or online. We can then request any relevant history held by their previous vets.

 

We aim to consistently book appointments with the same vet for continuity when your pet has an on-going problem, or if you prefer to see a particular vet please let us know when booking your consultation. Occasionally, often because of emergencies, we may be running late – if this is this case the receptionists will warn you when you arrive.

 

To enable us to keep to time, please contact us if you are going to be late or are unable to attend an appointment.

Referrals & Second Opinions

Following examination and investigation of a problem you may be advised to refer your pet to a specialist vet as an option for them to get the highest standard of care. This allows us to take advantage of advanced diagnostic equipment, surgical techniques and specialist knowledge of state of the art veterinary hospitals with whom we have built up good relationships, within reasonable travelling distance of Brackley, and occasionally further afield.

If you feel at any point in your animal’s care that things aren’t progressing as you would like, please tell us. We can arrange for a second opinion either with another vet within the practice, or a vet in another practice. It is obviously important that the new vet has full access to all the case notes, and we would ensure that these were available.

We also request that we are given notice if you would like us to see an animal that is already being treated by another vet, except in cases of emergency, so that we can contact the original vet to get a full history of your animal’s treatment prior to examination.

We have a separate ‘dog free’ waiting area for cats, rabbits and other small pets and non-slip flooring should make visits easier for elderly dogs who may have mobility problems. For further tips on making your cat’s visit to the vets less stressful please read the Cat Friendly Clinic advice leaflet by clicking here.

 

We would ask that all dogs are kept on a lead and all cats, rabbits and other pets are in an appropriate container. If we’re concerned your pet may have a contagious disease we may ask that you leave them in the car, if it is safe to do so, whilst you report to reception.

 

If you wish to speak to your vet on the phone it is normally possible to arrange this. When calling let the receptionist know the nature and urgency of your call and one of the vets will return your call when they have finished consulting or operating. Alternatively the receptionist can let you know the best time to call back.

We can arrange home visits where necessary and if a veterinary surgeon is available. Often treatment is more easily and effectively carried out at the surgery where the correct equipment and more staff are on hand.

 

This is especially true in the case of many emergencies. If you request a home visit we will check with you what the visit is for so we can make sure the vet has the appropriate equipment and treatment with them.

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Practice information

The Croft Veterinary Centre

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  • Mon
    8:30am - 6:00pm
  • Tue
    8:30am - 6:00pm
  • Wed
    8:30am - 6:00pm
  • Thu
    8:30am - 6:00pm
  • Fri
    8:30am - 6:00pm
  • Sat
    8:30am - 12:00pm
  • Sun
    Closed
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Find us here:

Banbury Road Brackley Northants NN13 6BH
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